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Store Policy

At Birchwood Acres, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Custom order policy

To help cover the cost of production Birchwood Acres requires a 50% deposit at the time of order on all custom orders. This deposit is non-refundable as once the customizations have been made  they cannot be resold. Thank you for your understanding. 

Return Policy

All custom orders are non-returnable as they as completely unique to you, however if you are unhappy with your product please contact us. 

Payment Methods

Payment Methods

Payments can be made online, by e-transfer or in cash at the time of pick up for all non-customized orders. 


Please note that there is a 50% deposit required on all custom carton engravings at the time of order.  This deposit must be made through the website at the time of purchase. This is a non-refundable deposit. Thank you for your understanding. 

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